HotTubContractor.com does not process order transactions and is an Amazon Affiliate. We do not facilitate returns or refunds but you can request a refund or return from Amazon directly. When you receive your order you will get an order number from Amazon and that is the number you will use to facilitate your refund or return.
Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions:
- For information about products that can’t be returned, see Items that Can’t be Returned.
- To determine if a product sold by Amazon.com has a longer return timeline, locate the product type below. If the product type isn’t listed or doesn’t state another returns time frame, our standard 30-day return policy applies.
- While most sellers offer a returns policy equivalent to Amazon’s, some seller returns policies may vary. If the seller’s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
- For products purchased from the Amazon Global Store, see Amazon Global Store Returns.
- For information on refund timing, see Refunds.
- If you have retuned an item to Amazon by mistake or included something not intended for Amazon in a return, see Mistaken Returns.
- Furniture items are returnable for any reason within 30 days of receipt of shipment.
- If the item is damaged or defective, Amazon will help you solve the problem, or provide a free return or replacement.
- Contact the manufacturer directly for product registration and warranty-related information.
Hazardous Materials / Pool Chemicals
- Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
- Contact the manufacturer directly for service, warranty, return, and refund information.
- In most cases, used or open box items purchased from Amazon Warehouse and shipped from Amazon.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
- Amazon Renewed items sold by Amazon Warehouse can be returned within 90 days of receipt of shipment.